Vodafone has called for a formal investigation into the claims of the mobile network coverage of contestants, and alleged that Telco has misled users for more than a decade.
Vodafone and Parent Company TPG Telecom claims that Telstra has been involved in misleading or deception for the past 15 years by increasing her network coverage to 40 %. These claims have been allegedly used to strengthen the Telco network and have been unfairly contradicting other rivals.
Vodafone suggests that Telco and its subsidiary, Boost Mobile, are exaggerating network coverage, which most Australians receive by about one million square kilometers – which is about SOY New South Wales, Victoria and Act.
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Vodafone Theoresis used “a particular outer antenna and a power -powered repeater usually installed on a building or vehicle”. Vodafone has laid the foundation on the Telstra results, which is found in the ACCC’s 2024 mobile infrastructure report, in which Telco has used such additional equipment to record the power of the signal.
According to its website, Telestra’s advertised mobile network allegedly covers 3 million square kilometers or around “99.7 percent of the Australian population”. However, when you degrade the outdoor antenna data, the original coverage is about 1.9 million square kilometers, as has been recorded by the ACCC.
“It seems that Telstra has cheated Australians to pay the top -top dollar for coverage that they can’t easily get on mobile phones. We wonder that Telstra has been increasing her coverage for so long, and we are demanding them.”
Vodafone wrote a letter to the ACCC to report the mismanagement last week and repeatedly demanded the Telestra to “stop making claims and take corrective action”.
Telstra’s response
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Previous information on Telestra’s website in April 2025.(Image Credit: Telstra)
Coverage information on the Telstra website until April 16, 2025.
Last information was updated on Telestra’s website in May 2025.(Image Credit: Telstra)
Coverage information on the Telestra website until May 19, 2025.
Telstra has already responded to Vodafone’s initial claims, and has changed words on her website to remove coverage claims. In a statement to IT News, a spokesman for Telstra confirmed that Telco was using the external antenna but “it is argued that we have misled the public about the size of our network.
Further, Telco claims that “many users in regional and remote areas take advantage of the use of external antenna to maximize their coverage. That’s why we have used it as the basis of our coverage impressions.”
There is no one else to support Vodafone’s allegations, but there is no one other than the Australian National Consumer Communication Advocacy Organization (ECO), which has issued a statement in support of the required investigation.
Akan CEO Carol Bennett has noted that Telstra has promoted her coverage for more than a decade. Axisan Research “shows that 41 % of users have limited confidence in their Telco to work in their best interests, and about a third said that the coverage they received is not similar to what they have been expected.”
“Many Australians, especially in regional and remote areas, sign up for expensive projects with Telstra because they believe it is the only option for reliable coverage,” says Bennett. “If this accusation is true – and the benefit of coverage is not as big as people believe – regional consumers will be forgiven for feeling fraud.”
Only the time will tell whether the ACCC will advance this investigation into Australia’s big telco, but by then, if we come out with Telestra’s hidden secrets, we will continue to update you.
