The OPPO has allegedly integrated artificial intelligence (AI) technology into its post -sales service system. According to a report, the Chinese smartphone brand has deployed its inner AI model, Andesgupat to its customer support service. The company is said to have enabled AI integration to help consumers get immediate response from the company during off hours and holidays. At the same time, Oppo has claimed that the system is also reducing the burden of human operators in the company.
How OPO’s upgraded sales after the service system handles customer support
Gesmarina reports that the smartphone brand is introducing AI -powered chat boats in its customer support system. These chat boats are operated by Oppo’s Andesgupat AI model, and it is said that they work in 20 countries and regions. These chat boats allegedly support 13 different languages, including Chinese, English, Japanese and Indonesian.
Unlike human operators, these chat boats can continue to operate 24/7 and make sure that users get immediate reactions during non -working hours and holidays. The report states that the smartphone brand currently works 60 % of its user base with this technology, and plans to increase it in 21 additional markets.
In addition, the smartphone maker is asked to bring its customer support system to other online platforms such as Facebook, such as and Zalo. After Oppo’s sale service is already available in 13 different countries through the WhatsApp.
Explaining the AI -powered system, the company allegedly highlighted that there are a total of three stages. First, it is said that AI -powered chat boats are used to know the context of the user’s queries and the Sen’s semantic identity. Then, through “intelligent routing”, the system decides whether the issue can be handled by AI or according to the report, the skill of a human operator is needed.
In the third stage, the chat boot is said to either respond to the user with a solution or ask them to wait until a human operator is available. All these stages are reportedly found within seconds.
Oppo claims that the workload for human operators has decreased by 40 % as a result of integration in sales service after AI. “They allow for more complex issues that require human skills,” the company has been quoted as quoting. In the future, it is said that the Chinese brand is planning to expand its AI services in offline scenarios.
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