Oppo AI is increasing its subsequent sales service system with the strength of AI. In particular, it is integrated into the Customer Support System (within the large language model or LLM).
Right now, the upgraded system operates in 20 countries and regions and can handle applications in 13 different languages. One of the strength of this system is that it works 24/7 and you can get the response out of work hours or during the holidays. Oppo also operates AI -powered service on WhatsApp in 13 markets, which is the first in the industry.
Today, 60 % of OPPO users around the world have access to this system. By the end of the year, Opo wants to extend it to 21 markets and other online platforms such as Facebook, Line and Zill.
This system works in three stages. First, it uses the AI spiritual identity to detect the user’s intention. Then, the intelligent routing decides whether it is a request that the AI can handle itself or it needs the help of a human operator. Finally, it talks with the user either to answer them or wait for humanitarian aid.
The use of AI has reduced the workload of human operators by up to 40 % – this gives them more time to handle complicated issues, which AI cannot answer.
The OPPO has set up teams in key markets that have been assigned to build regional knowledge bases, fix the Andes GPT model and submit a USER user’s opinion for future improvement.
The company also wants to increase its next generation of AI services in terms of offline use. Future applications include retrieval Generation (RAG), a way to improve the accuracy of the AI response by examining relevant data sources rather than just relying on the model training data. Email Response Assistants and Intelligent Low Systems have also been planned.
“We have already used AI to empower customer service capabilities in the organization, including R&D, customer experiences, and business works. Now, through the evolution of AI Agent Technologies, we are changing our customer services from a viable point of view, creating a more effective, globalized, globalized, globalized, globalized, globalized, globalized, globalized, globalized, globalization, and global service. “Global Effing said.
