When it comes to online phone orders and trade -ines, especially with valuable prices like iPhones, the risk of something wrong with something seems to be more than ever. T -Mobile users have long complained about disappearing devices during the transit, but they are not just dealing with this dirt. Now, Verizon users are sharing similar stories and they are completely disappointing. Veraizon The customer recently took an online vent about a returning device that ended mysteriously. It all started with an easy online order. The user purchased an Apple Device (which seems to disappear always), decided to exchange it for another model, and followed the return process … or he thought.
Bought an Apple device, decided that I wanted a different model. Care, called a return label – he asked if I wanted him to email or be sent by US mail. I advised the email, and I received a return label a few moments later. 3 days later, with two additional returns labels, there are two variants posts through the US mail. I knew I was for a ride after that.
– Mark 1210A, Reddate, June 2025
About 10 days after sending the device back to the device using an email label, the tracking shows that it has been received. But Veraizon No confirmation email has been sent about a refund or refund. So, the user is called customer service. Representatives said they had no record of returning and pointed out that both mail labels were unused.
The customer explained that the reason was that they used the email – just as they requested. The tracking number suggests that it has been received, but Veraizon He said they had to check from the warehouse and open the tickets.
They used to call me back 3-5 business days. No call back (naturally) and when I call again, he said that the warehouse could not return, that I did not use the appropriate return label and did not contact you. I say for a supervisor, the call is “disconnected”. Don’t believe why they call callback numbers if they don’t use them. Called once again, asked for a supervisor – it was a real treatment …. said that another ticket was needed and could be avoided if I used a USPS -provided return label.
– Mark 1210A, Reddate, June 2025
Seven days passed and there was no refreshment. When the customer called for the supervisor again, he was allegedly told that nothing could be done – the return period had expired. The end result? No phone, no refund, no way to increase. Another phone was lost in transit.
Not surprisingly, it was not an isolated matter.
Me and I had recently went through the same process. He passed through a Verizon -related store (a mobile phone store called Verizon). He removed his ship from himself and caused some confusion where the phone was lost in transit and he was really skeptical about phone shipping. He had to provide evidence with customer support to request his innocence and spend an hour.
– Afnandkbel, Reddate, June 2025
So, where do all these lost phones actually end? In one’s hands, this is definitely. For example, long ago, an iPhone stolen ring of $ 500,000 was exposed, with T MobileLost devices in the middle of it.
Meanwhile, in the Chinese city of Shenzhen, there is an original building called “stolen iPhone building”. It belongs to the stolen iPhones of the World Black Market Network Smuggling. Who knows – some of these missing devices have ended there.
And it’s not always an international crime ring – sometimes, the trouble starts near the house. Earlier this year, a UPS employee was arrested in Florida and was accused of stealing 171 iPhone worth more than $ 175,000. It’s not just a phone, either – tablets and other techs are disappearing, and users are clearly tired.
So, if you want to avoid getting stuck in such a dirt, you can do some things. One of the safest steps is to buy your device in the store, especially when you’re spending it on a grand. It’s not always the easiest, but at least you get out with the phone.
Another smart move? Record yourself inboxing as soon as you get on the phone. If you ever need to be lost or never supplied, that footage can be life -saving.
Trade goes the same way-before you leave your device in a return envelope, grab you a sharp video of packing and sealing you. This additional move can be the difference between smooth action and a fight with the customer service.
We have arrived Veraizon A comment and and when we have a response, we will update the story.
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