In the past, we have explained the differences between A T Mobile Core (Corporate -owned) store and a TPR (T Mobile Premium retailer) retail location. The latter stores are owned and run by third -party companies and while branding and products are mostly the same, TPR stores are run freely. T Mobile And the third -party company usually signs an agreement that describes the responsibilities of both sides.
It will not be easy for you to decide whether you are inside the T -Mobile Corporate Store or TPR. There will probably be small signs on the Store Front window, called “authorized retailer” or “independent retailers” at a third -party -owned and operating location. But these are usually very smaller than the big indicators of the brand that scream “T Mobile“
The use of monthly goals or “matrix” puts pressure on both representatives of T -Mobile Core and TPR
In the past, we have told you about the measurement that T -Mobile representatives should get every month. Those working at TPR stores have more goals than representatives working in corporate run stores. This can explain why we hear that there are more sales exercises more often within TPR locations. You know who we are talking about. Including accessories such as a case, battery charger, insurance, additional phone lines and other accessories in stores operated by third party companies.
The leaked photo shows monthly goals for an unidentified representative working in the T -Mobile Corporate Store. | Image Credit Redt
Representatives working in corporate stores are tired of dealing with the consequences of some TPR representatives due to suspicious methods. A core representative wrote on the reddate, “… franchise/authorized retailers just escape the wild plans to target their numbers. We work here. A former TPR representative who was released said worked there in a short time,” I have seen some things. “
Representatives of the corporate -owned store say the credit for sales should go to a person who complements the port if a user is moving beyond another career at his current number. He writes, “If a channel starts selling, it should end there.” One of the reasons why they are tired of frontline representatives is that they are dealing with “every other channel’s dirt”.
It is believed that T -Mobile is moving to a business model that eliminates retail stores and focuses on using an app
In addition to clearing the messes made by TPR representatives, it appears that some members of the COR sales team are pressing to handle “every aspect of one’s digital life”. Representatives of this corporate store noted that “users now expect us to reset our passwords, Gmail or Apple Login, or fix our third party apps as we are a genetic tax.” It gets a bump T Mobile The wallet is fine because it uses the time that can be used to sell, which is the only thing that plays these representatives to pay.
Many people believe T Mobile Gradually transfer to a business model that fully depends on the app with all stores that will allow users to access them to change T Mobile Account, buy new phones, and chat with A T Mobile Employee to solve a problem. This model is the same as many prepaid MVNOs do business as is seen in Verizon. Such a business model may be allowed T Mobile To reduce prices. The carrier has begun pushing its TIFE app as a tool that users can use in almost all situations.
We have arrived T Mobile For answer. If the company responds, we will update this article.
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