Updated from 27 May 2025:
T Mobile Tells us that the tool, which is now running, aims to help in any problem that can be ready. The company has assured us that the tool cannot see any personal information or access them and can be disabled.
We are developing a new tool in the app to help us give us a smooth experience using T -Life, which will help us to solve notification or problems immediately. This tool just records activities within the app and does not see or access any personal information. If a user’s T -Life app currently supports new functionality, it can be closed in settings under priorities.
B (b (b (T Mobile Spokesman, May 2025
The original story from 26 May 2025 is below:
Many T -Mobile users were not particularly happy to be forced to use T -Life, which is a leaving app for almost everything. And now, another reason for users not to like the app will be discovered.
If you are a T Mobile The user is very important to use T -life. Even the store in the store needs the app and if you do not have an app on your phone, you will be removed from the stores. Some users also complain that the app is small and not easy to use. Another thing that bothers many users is that the app shows ads. And now, consumers have reached another red flag.
The T -Life app features a screen recording tool that has a default toggle. As the name shows, the tool records your screen when you are using the app. T Mobile They say it uses a recording to analyze how you use the app and improve your experience.
T -Life’s screen recording tool records your screen. | Image Credit – Reddate User Remarkable -Cansel 862
It is not clear whether the toggle is always present or not, but, in any case, now the only thing is that most people have become aware of it and as expected, there is some shock.
When I was digging into T -Life, I automatically get a viable option (Administration -> Settings Gear -> Screen Recording Tool) that allows the app to screen the entire time in the app, how you use it in the guise of learning. While you use the app better. While this may be true, I personally do not want them to be recorded on the screen first with the permission of me, and I’m in the first position instead. As a previous employee, I am not sure that this data will not be hacked, nor did he ask us if we want to allow it.
Kok_theory5606, Reddit User, May 2025
While T Mobile It lets you get out of the sequence, maybe it would be a better idea if he worked on the other way.
Since the feature does not record your activity outside the app, some people may not mind. Also, consider T Mobile Now users want to do everything on their own using the app, make the tool understand, considering this will help customer service representatives struggle. The feature will let them see how you are using the app and help you if you get stuck.
Apparently, this feature will be mostly used only to assist in the process of upgrade by store representatives.
Some users also claim that when you face an error, you shake your phone when using the app, it kicks it. By doing this sends a screenshot T Mobile So that this problem can be solved.
There are two reasons I know. This is for customer service to share your screen and help you with upgrades or other things in the app so they can see what you are seeing. It is also for a feedback device. If you face an error in the app, it takes a screenshot if you shake your phone and send it when you report an error. When I encounter this page, I have in fact used it and have seen immediate improvements or there will be no other mistake.
Compat Heprehenese_Bat973, Reddit User, May 2025
Most importantly, there is nothing wrong with the feature. T Mobile It seems to be deployed to improve the app. However, it may be better to first notify users about this feature and make it opt -in.
We have contacted T Mobile Explanation and and when we get the answer, we will update the story.
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